Special conditions of manufacture/sale
By proceeding with any order or contract with QUALITY MARBLE GRANITE LIMITED You agree that You have read and understand that;
28. Marble and granite appear to have fine and sometimes broader veins, which non-professionals may consider to be filled lines of fracture, yet it is a completely natural phenomenon. The stone is one solid mass with the vein and is no more or less breakable than the same stone without the veins. It is impossible to pose that this concerns a fault or deficiency of the stone.
29. All materials sourced by QUALITY MARBLE GRANITE LIMITED have been finished i.e. with the face/top polished, honed, brushed etc. prior to purchase and are subject to the following;
a) All natural materials supplied are subject to their natural markings, veining’s, variations in colour, cracks, vents, pitting, watermarks, etching, staining and irregularities. Although QUALITY MARBLE GRANITE LIMITED Ltd makes every attempt to avoid these where possible, or advise you of these particular concerns, no claim on this account can be made and QUALITY MARBLE GRANITE LIMITED Ltd will not be held liable if they are found in the finished worktops/supplied pieces.
b) QUALITY MARBLE GRANITE LIMITED Ltd shall be under no liability in respect of any defect arising from wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow our instructions (whether oral or in writing), misuse , alteration or repair of the goods without our approval.
30. In some types of marbles like Botticino ,Rojo Alicante, Nero Marquina etc. , Onyx as well assome granites and limestone it is customary to glue loose pieces together during the production and provide an adhesive for the back. This technique is not only inevitable but in fact a necessity to deliver a sound product.
31. The natural characteristics of some marbles and granites require a treatment of the stone consisting of several stages:
The improving of natural deficiencies, such as pores, cavities and small quartz holes by filling them with polyester resins and the like. This procedure is necessary to ensure a perfect production quality. It does not entail a depreciation of the stone in any way.
32. Any descriptions of material offered are for the purposes of guidance only and do not imply suitability for any particular purpose nor shall and description be construed in any way to be binding on QUALITY MARBLE GRANITE LIMITED
33. A large cut out weakens the stone. We will advise You on the risk involved in a particular stone. Should You decide to proceed contrary to Our professional advice You will be liable for the cost of any destruction and replacements of the stone and agree to compensate Us for such costs. Should a run break across a cut out (i.e. a hob) We may have to re-cut that section if a reasonable repair cannot be made. In such circumstances We will reserve the right to add a joint across the cut-out should the working characteristics of the particular stone demand it or should the same for whatever reason require it. We will only attempt a single section once. After this attempt, the liability will become yours.
35. We will endeavour to use as few joints as possible, however should a section break as a result and require replacing or the slab being too short it may be necessary to cut an additional joint to overcome a problem or remove any risk of further breakage. The client will be notified of this and it shall be deemed acceptable unless the client is prepared to accept liability should further breakage/problems occur.
36. All work is sealed to help protect the stone from any liquid damaging the surface. This is carried out in the workshop and in some cases, on site for a second time. All Our quotes will provide for a minimal and static charge. This is not a guarantee against stains. Marble and granite are naturally occurring materials and subject to variations in colour and veining.
37. The thickness of materials is nominal and can vary slightly. We endeavour to keep this variation to within +/- 3mm. The worktops are shimmed up with laminate packing, adjusting the thickness to suit the installation. This may also appear as a slight bow in the upper surface of the stone, which may cause a slight unevenness across the joints.
38. Granite is sometimes susceptible to “blowing out”. This occurs when contact is made whilst cutting or grinding. This happens more often in large particle granites. Provided the structural integrity of the stone is not affected We will fill and seal the affected areas with epoxy resin (colour may vary for which We will not be held liable) to ensure the stone is not left with any sharp edges or “chips”. Small chips at the joint edges are common in some types of granite because of the relatively large crystal size. Selecting a stone that is less prone to damage can reduce the likelihood of chipping. If the customer stipulates limitations or no chipping then the use of stone can be considered inappropriate.
39. Granite can incorporate natural flaws, pockmarks, veining and irregularities therefore can never be guaranteed to remain consistent throughout the whole installation. Some granites and marbles such as Baltic Brown and sometimes lighter colours are resin treated at source to fill natural flaws and pockmarks. Once installed, some worktops may vary in colour. This may be due to the reflectors in the granite moving in different plains i.e. L shaped worktops in materials such as Blue and Emerald Pearl. Until the installation is complete it is impossible to determine the relative positions of the reflectors. No claim can be made on this account.
40. Breakages can and do occur in the manufacturing process, should this be the case delays will often result. We will endeavour to finish the fabrication of the worktops within a reasonable time although indicated timescales may often have to be revised in light of such breakages.
41. Sometimes “Jenny” marks are left in the surface of the slab; these occur as a result of the polishing process and cannot always be avoided. They are very small circular scratchings left behind by the polishing heads and are sometimes unavoidable during polishing. By contracting with us you accept that such marks may appear and agree to accept the slab in full consideration of this agreement.
42. Where samples have been submitted, exact resemblance of the product supplied cannot be guaranteed.
43. Quartz and Sintered worktops are supplied under the specific material’s manufacturer warranty. This warranty is not supplied by QUALITY MARBLE GRANITE LIMITED. Any warranty claim will require approval by the material’s manufacturer prior to a claim being made. In the event that the material manufacturer declines/refuses a warranty claim, no claim can be made against QUALITY MARBLE GRANITE LIMITED.
44. ‘In the event that the customer has a valid warranty claim, QUALITY MARBLE GRANITE LIMITED will either repair or replace any section (s) that are defective within the terms of the warranty. Where a section (s) is being replaced reasonable endeavours will be used to obtain a good match in relation to colour and thickness, however we cannot guarantee that this is achievable. When a claim is made against a colour discontinued the section shall be replaced by the most similar colour available at the time.